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Delivery Information

Delivery Information

At Chicagoland Medical Supplies, we are committed to getting your purchased products delivered quickly as possible.  We ship our products from various warehouses throughout the United States.  All products are shipped to our customers directly from the closest warehouse which has the item in stock. 

Flat Rate

All of our orders are shipped to the lower 48 states via UPS, FEDEX, UPS, U.S.P.S., or FREIGHT CARRIER. Items in stock should be expected to arrive at our customers address within 1-5 business days after placing order.  Larger items that are shipped via Freight Carrier may take 5-8 business days. “FREE SHIPPING” includes shipment of item with company of our choice.  WE ARE UNABLE TO SHIP TO A P.O. BOX. 


Delivery Issues

Delivery Refusal

Items that are refused once shipped by Chicagoland Medical Supplies are subject to a 30% restocking fee.  This includes: Orders refused by customer, 3 or more delivery attempts, items returned without first obtaining a RMA (Return Merchandise Authorization).  Items that come in contact with body such as, toilet seats, Adult Diapers (Incontinence Products), Skin Care Items, Stockings, Etc. are not returnable once package has been open. 

Original shipping charges will not be refunded on any items returned.  The customer is also responsible for shipping charges associated with returning any purchased items.  This includes items that were shipped via “FREE SHIPPING”.  Even though we don’t charge the customer for shipping on certain items, we are billed by the carrier for getting the package from point A to point B. 

We are not responsible for items that get lost during transport due to customer refusal.

Non-Returnable Items

Items that come in contact with body such as, toilet seats, Adult Diapers (Incontinence Products), Skin Care Items, Stockings, etc., are not returnable once package has been opened.  This is to protect our customers/employees from various forms of contamination. 



Lost Shipments

Majority of the time a package that gets lost during shipment ends up being located by the carrier and delivered.  If a shipment doesn’t arrive within a specified time, we will contact the carrier and report it lost.  If the package is not located by the carrier by the time specified, we will gladly ship out a replacement once the claim process is completed. 

Chicagoland Medical Supplies is not responsible for any packages that are lost due to a customer’s error.  Depending on the amount time that has passed, we may be able to intercept and redirect the package to the correct address for an additional charge.  Please make sure to double check all shipping information when placing orders online.   It isn’t our fault if you provide an address that isn’t correct, or doesn’t exist. 

Tracking numbers are the only way we are able to confirm whether or not a package has been delivered.  Please make sure to check everywhere before reporting a package as not received.  Carriers are known to leave packages with building managers, neighbors, or different area of property if they are familiar with the same person having packages delivered frequently.

If the tracking information shows that a package has been returned to us, please contact us ASAP via phone or e-mail.  The shipping label may have been damaged in transport, the driver may not have had success accessing delivery property, or the package may have been lost in transport. 

Damaged Items

Once in a while a package may become damaged during transport.  We will send out a replacement (no expense to customer) as soon as we may verify with the customer that the package got damaged by the carrier. 

We ask customers to inspect exterior of boxes prior to opening an item.  Please notify us with pictures, if possible, of any major exterior box damage.  Even if you don’t plan on using the item purchased right away, we need you open and look over the item to make sure there is no damage while in transport. 

Carriers state that we must report any damage within 24-48 hours of delivery.  Failure to do so may result in Chicagoland Medical Supplies unable to offer a replacement at no charge.  If damage is noticed while shipper is still present, please make note on paper work prior to signing.  If damage is noticed after carrier has left, please contact us, and carrier immediately. Do not get rid of any packaging or completely unpack until carrier see’s condition in which item was delivered. 

Our policy with our vendors is to repair or replace any damaged items as soon as possible without additional charges.  If you decide to change your mind, and go with a different item, than the standard return policy would apply. The customer may be charged a 30% restocking fee, plus would be responsible for any shipping charges to return item. 

PLEASE contact us with any questions you may have before purchasing an item.