Delivery Information
At
Chicagoland Medical Supplies, we are committed to getting your purchased
products delivered quickly as possible. We
ship our products from various warehouses throughout the United States. All products are shipped to our customers
directly from the closest warehouse which has the item in stock.
Flat Rate
All of our
orders are shipped to the lower 48 states via UPS, FEDEX, UPS, U.S.P.S., or FREIGHT
CARRIER. Items in stock should be expected to arrive at our customers address within
1-5 business days after placing order. Larger
items that are shipped via Freight Carrier may take 5-8 business days. “FREE
SHIPPING” includes shipment of item with company of our choice. WE ARE UNABLE TO SHIP TO A P.O. BOX.
Delivery
Issues
Delivery Refusal
Items that are
refused once shipped by Chicagoland Medical Supplies are subject to a 30%
restocking fee. This includes: Orders
refused by customer, 3 or more delivery attempts, items returned without first
obtaining a RMA (Return Merchandise Authorization). Items that come in contact with body such as,
toilet seats, Adult Diapers (Incontinence Products), Skin Care Items,
Stockings, Etc. are not returnable once package has been open.
Original
shipping charges will not be refunded on any items returned. The customer is also responsible for shipping
charges associated with returning any purchased items. This includes items that were shipped via “FREE
SHIPPING”. Even though we don’t charge the
customer for shipping on certain items, we are billed by the carrier for getting
the package from point A to point B.
We are not
responsible for items that get lost during transport due to customer refusal.
Non-Returnable Items
Items that
come in contact with body such as, toilet seats, Adult Diapers (Incontinence
Products), Skin Care Items, Stockings, etc., are not returnable once package
has been opened. This is to protect our
customers/employees from various forms of contamination.
Lost Shipments
Majority of
the time a package that gets lost during shipment ends up being located by the
carrier and delivered. If a shipment doesn’t
arrive within a specified time, we will contact the carrier and report it
lost. If the package is not located by
the carrier by the time specified, we will gladly ship out a replacement once
the claim process is completed.
Chicagoland
Medical Supplies is not responsible for any packages that are lost due to a customer’s
error. Depending on the amount time that
has passed, we may be able to intercept and redirect the package to the correct
address for an additional charge. Please
make sure to double check all shipping information when placing orders online. It isn’t our fault if you provide an address
that isn’t correct, or doesn’t exist.
Tracking
numbers are the only way we are able to confirm whether or not a package has
been delivered. Please make sure to
check everywhere before reporting a package as not received. Carriers are known to leave packages with building
managers, neighbors, or different area of property if they are familiar with
the same person having packages delivered frequently.
If the
tracking information shows that a package has been returned to us, please
contact us ASAP via phone or e-mail. The
shipping label may have been damaged in transport, the driver may not have had
success accessing delivery property, or the package may have been lost in
transport.
Damaged Items
Once in a
while a package may become damaged during transport. We will send out a replacement (no expense to
customer) as soon as we may verify with the customer that the package got
damaged by the carrier.
We ask
customers to inspect exterior of boxes prior to opening an item. Please notify us with pictures, if possible,
of any major exterior box damage. Even
if you don’t plan on using the item purchased right away, we need you open and
look over the item to make sure there is no damage while in transport.
Carriers
state that we must report any damage within 24-48 hours of delivery. Failure to do so may result in Chicagoland
Medical Supplies unable to offer a replacement at no charge. If damage is noticed while shipper is still
present, please make note on paper work prior to signing. If damage is noticed after carrier has left,
please contact us, and carrier immediately. Do not get rid of any packaging or
completely unpack until carrier see’s condition in which item was
delivered.
Our policy
with our vendors is to repair or replace any damaged items as soon as possible
without additional charges. If you
decide to change your mind, and go with a different item, than the standard
return policy would apply. The customer may be charged a 30% restocking fee,
plus would be responsible for any shipping charges to return item.
PLEASE
contact us with any questions you may have before purchasing an item.
